POSITION SUMMARY:

The overall responsibility for this role will be to implement, monitor and support the performance of the Quality System at i-charging. Participate on cross functional teams to ensure effective implementation of quality initiatives and processes. Innovate for continuous Quality improvement.
Is an important role within the company organization to help create value for the company and to our customers.

DUTIES & RESPONSIBILITIES:

• Responsible for identifying and implementing industry best practices in Quality System processes that support the company operation;
• Responsible for ensuring consistency of Quality Systems across the company and for driving efficiencies;
• Ensure accuracy and timelines of all document control elements and supporting Quality System documentation and records;
• Lead and participate in interdepartmental initiatives for continuous process improvements;
• Support the non-conformity and complaint programs, with hands on ownership for investigation and resolution of issues;
• Provide support for general troubleshooting and problem solving to support overall business needs;
• Lead risk management process applied to the products using FMEA process in development projects;
• Monitor internal audit activities and evaluate audit findings;
• Interface with external auditors related to the external audit activities;
• Monitor customer satisfaction and follow up.

INTERACTIONS & INTERFACES:

• Interact with all departments to build “the true culture of quality” as an environment in which employees not only follow quality guidelines but also consistently see others taking quality-focused actions, hear others talking about quality, and feel quality all around them;
• Reports to QEH&S Coordinator.

SKILLS & COMPETENCES:

• Degree or master’s degree in engineering;
• Knowledge of product failure modes;
• Understanding root cause analysis, failure analysis and general troubleshooting principles, and the ability to transfer those skills to others, either individually or in a group setting;
• Knowledge of ISO 9001;
• Proficiency in English is a must (at least B2 – spoken and written);
• Excellent organizational skills and attention to detail;
• Ability to prioritize, problem-solving skills and adaptability;
• Ability to work effectively in a team environment and build strong working relationships;
• Strong communication skills, both oral and written;
• High degree of initiative and self- motivation with a strong sense of accountability;
• Experience in Quality System implementation and monitoring, ERP Systems and SharePoint are preferred.

A FINAL NOTE:

You do not need to match every listed expectation to apply for this position. Here at i-charging, we know that diverse perspectives foster the innovation, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Send your application to recrutamento@i-charging.pt